THE IMPACT OF CIVIC TECHNOLOGY PLATFORM ON URBAN SERVICE MANAGEMENT: EVIDENCE FROM TRAFFY FONDUE IN BANGKOK

Abstract

This study examines the causal impact of the civic technology platform Traffy Fondue on urban road safety in Bangkok. Traffy Fondue enables citizens to report infrastructure problems and traffic hazards directly to local authorities, potentially reducing response delays and improving maintenance efficiency. While the platform has been widely adopted as a major urban policy tool, empirical evidence on its safety effects remains limited.

Using district-level panel data from 2021-2025, this study applies a Difference-in-Differences framework comparing Bangkok districts with comparable peri-urban districts that were not exposed to the policy. The analysis focuses on two primary outcomes: total road accidents and total accident victims. The findings indicate that higher reporting intensity through Traffy Fondue is associated with statistically significant reductions in both accident frequency and the number of victims. The results suggest that participatory digital governance tools can reduce information frictions between citizens and government agencies, enhance infrastructure monitoring, and contribute to measurable improvements in public safety.

Keywords: Digital Governance, Road Safety, Urban Policy, Difference-in-Differences