DEVELOPMENT OF EFFECTIVE ARTIFICIAL INTELLIGENCE IMPLEMENTATION BASIC MODEL FOR ELDERLY CARE SERVICES

Abstract

This article aims to study the basic model for applying artificial intelligence in the elderly care business in Thailand. This study examined literature from research articles, academic articles, books, and electronic data. The results revealed that the following key factors were identified: 1) information perception, 2) service quality, 3) decision-making, 4) AI, and 5) elderly care business. AI can help classify and weigh these factors accurately, which will be beneficial to service providers and elderly families in deciding on appropriate and qualified service providers. This conceptual model can be applied for empirical testing in future elderly care businesses.