ENHANCING THE EFFICIENCY OF ACADEMIC STAFF PERFORMANCE

Abstract

This study aims to: 1) examine the significance levels of perceived organizational support, internal organizational processes, learning and growth, and performance efficiency among academic personnel at private higher education institutions in Thailand; 2) investigate learning and growth as a mediating variable between perceived organizational support and performance efficiency of academic personnel at private higher education institutions in Thailand; and 3) examine learning and growth as a mediating variable between internal organizational processes and performance efficiency of academic personnel at private higher education institutions in Thailand. The sample group consists of 300 academic personnel from private higher education institutions in Thailand. Data analysis used frequency distribution, percentage, mean, standard deviation, and structural equation modeling. The study results indicate that: 1) Personnel perceived organizational support at a moderate level, with job security being perceived at a higher level than other aspects. 2) Personnel demonstrated high-performance efficiency, with job knowledge rated higher than other aspects. 3) Personnel with different personal factors did not show significant differences in performance efficiency. 4) Among the various aspects of perceived organizational support, emotional support had the most significant influence on the performance efficiency of personnel. Second to emotional support is the working conditions. Based on the study's findings, institutional administrators should support personnel emotionally by recognizing and praising their achievements through various activities or channels. For example, they could announce outstanding personnel, award prizes, present plaques of honor, or publicize achievements in institutional journals or publications. Such measures can foster a sense of pride and willingness to perform tasks, thereby enhancing performance efficiency.