THE PEOPLE SATISFACTION ON THE ONE STOP SERVICE CENTER OF THE EXPRESSWAY AUTHORITY OF THAILAND

Abstract

The purpose of this research is to study the level of satisfaction of citizens with the One Stop Service Center service of the Expressway Authority of Thailand, classified by gender, age, status, education level, occupation, income, type of service and study a sample group of 400 people. The tools used in the study were questionnaires. Statistics used included percentages, means, standard deviations, t-tests, and F-tests (One-Way ANOVA). The results of the study found that Citizens' satisfaction with the One Stop Service Center service of the Expressway Authority of Thailand. Overall it is at a high level. Results of comparing people's satisfaction with the One Stop Service Center of the Expressway Authority of Thailand. Categorized by gender, age, status, education level, occupation, income, and different types of service. Overall, there was no difference in satisfaction with the service. Statistically significant at the.05 level.