THE FACTORS THAT AFFECT THE HOTEL OPERATION MANAGEMENT AND THE MEASUREMENT OF HOTEL BACK-OF-HOUSE EFFICIENCY FRAMEWORK THROUGH SYSTEMATIC REVIEW

Abstract

This research aims to examine the factors that affect hotel operation management which mainly focus on room maintenance management. The departments related to the room maintenance are mainly between housekeeping and engineering. This research also aims to find out the various aspects those can measure the hotel operation management efficiency. After that, the framework of this study will be conducted. This research collected the information throughout the systematic review. The result shows that there are numerous factors that affect the hotel operation management and a various number of measurements of hotel operation efficiency.