BEYOND EXAMINING THE CONCEPTUAL DUALITY OF CONFLICT MANAGEMENT STYLES IN ORGANISATIONS OF WORK IN SOUTHEAST ASIA

Abstract

Contemporary conflict management emphasises interventions to mitigate emotional conflicts while allowing for moderate substantive conflicts to enhance organisational learning and effectiveness. Classifications for such interventions, however, is commonly restricted to the conceptual confines of dual concern frameworks, for example concern for self and concern for others. The research aims to explore conflict management dynamics in specific organisational and regional contexts, without relying on such a priori constructs. Using an ethnographic style of investigation, it will focus on conflict management practices in the hospitality industry, particularly in commercial kitchens in Southeast Asia. Fieldwork will involve practical observations and interviews with industry professionals, aiming for detailed descriptions to understand conflict management enactments within organisations that goes beyond the conceptual constraints of duality.