SERVICE FACTORS THAT AFFECT THE EFFICIENCY OF SERVICE FOR VISITORS TO THE OFFICE OF PHUKET PUBLIC PROSECUTION

Abstract

This research study has two objectives: a) to study demographic factors that affect the efficiency of providing services to visitors to the Phuket Provincial Prosecutor's Office and ii) to study factors that influence the efficiency of services of the Prosecutor's Office. Phuket Province. The population in this study were police officers from the investigation group of all 11 Provincial Police Stations in Phuket Province, resulting in a sample population of 124 officers. The results of the study found that: a) Demographic factors have a significant impact on the service efficiency of civil servants in the Phuket Provincial Prosecutor's Office. And similarly, ii) service factors affect the service efficiency of the Phuket Provincial Prosecutor's Office at the highest level. When considering each factor. This study found that symbols, employees, locations, and communication channels and tools It was reported to have the highest average score. are factors that influence service efficiency, respectively When comparing service factors of the Phuket Provincial Prosecutor's Office, classified by gender, rank level, and affiliation, it was found that they influence service efficiency. No significant differences were found (p-value < 0.05). When comparing the service factors of the Phuket Provincial Attorney's Office Classified by age and education level. It was found that there was a significant difference in the impact on service efficiency at the significance level of 0.05.