SERVICE QUALITY AFFECTING PEOPLE’S SATISFACTION TOWARD THE SOCIAL SECURITY OFFICE IN RAYONG PROVINCE

Abstract

This article is a quantitative research article. The objectives are to study 1) the service quality level of the Social Security Office, Rayong Province, 2) the level of satisfaction of service recipients, and 3) the satisfaction of service recipients from the Social Security Office, Rayong Province. The sample group was 412 service recipients from the Social Security Office, Rayong Province. The evaluation tool was a questionnaire. The statistics used in the evaluation were mean, standard deviation, t-test, and one-way analysis of variance (one-way ANOVA and multiple regression analysis The results show that 1) Satisfaction of service recipients from the Social Security Office, Rayong Province The average is at the highest level, and each aspect was at the highest level in every aspect. 2) Satisfaction of service recipients from the Rayong Provincial Social Security Office was overall at the highest level, and 3) the quality of services provided by the Social Security Office of Rayong Province consists of information security, reliability, ampathy of officials, assurance and responsiveness, from the Social Security Office, Rayong Province.