SATISFACTION OF SERVICE RECIPIENTS FROM RAYONG PROVINCIAL ADMINISTRATIVE ORGANIZATION

Abstract

This article is a quantitative research article. The objectives are to study 1) the quality level of government service provision, 2) the satisfaction level of service recipients, and 3) the effect service quality service recipients satisfaction the Rayong Provincial Administrative Organization. Mueang Rayong District, Rayong Province. The sample group is 400 people who have received services from the Rayong Provincial Administrative Organization. The evaluation tool is a questionnaire. The statistics used in the evaluation are mean, standard deviation, and t-test analysis, and one-way ANOVA, and multiple regression analysis. 1) Overall satisfaction of service recipients from the Rayong Provincial Administrative Organization Mueang Rayong District, Rayong Province has an average level at a moderate level, and every aspect is at a moderate level in every aspect 2) Satisfaction of service recipients from the Rayong Provincial Administrative Organization Mueang Rayong District Rayong Province as a whole has a moderate average level and satisfaction, loyalty and corporate image. is at a moderate level and 3) The quality of government service including reliability, access ability, communication, understanding and concreteness of services affect satisfaction service recipients satisfaction toward the Rayong Provincial Administrative Organization, Mueang Rayong District, Rayong Province.