FACTORS INFLUENCING ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF GOVERNMENT OFFICIALS: A CONCEPTUAL FRAMEWORK

Abstract

As the “Organizational Citizenship Behavior (OCB)” is considered a critical factor affecting the operational performance and efficiency of an organization, the objectives of this research are to review the concept and synthesize the researches related to the factors influencing the OCB of government officials. The goal is to develop the hypotheses and construct a research conceptual framework for future case studies. According to the literature review, it was found that the factors influencing OCB include happy workplace administration (HWA), job satisfaction (JS), perceived organizational justice (POJ), and organizational commitment (OC). These factors do not only have a direct impact on OCB, HWA, JS and POJ but they also indirectly influence OCB through OC as well.