BUSINESS PROCESS MANAGEMENT IN ACADEMIC AFFAIRS FOR DIGITAL TRANSFORMATION

Abstract

In the VUCA world, old-school management is insufficient for an organization to survive in the market. "Digital Transformation" became a priority to avoid disruption, especially in education. Nowadays, higher education institutes like universities face a decreasing number of students due to the coming of education outsourcing players, which are more convenient to attend. Here is where "Digital Transformation" has its role. But it is neither just bringing the classroom online nor using software to make a university digital. This research presents an idea to transform a bureaucratic university in Thailand, starting with academic affairs, the university's most minor but crucial part. Applying "business process management" to “the counting-house process”. Which is not only the core process of academic affairs but also the core process of all bureaucratic organizations. By modeling the process with a BPMN diagram and solving all of its “bottlenecks” with the use of ECRS^+IT to create the “process prototype” with an IT solution. But When the "electronic counting house system" the IT solution of the process, seems to exist but is useless due to its user-hostile, then the process prototype which is the final product of this research has to be combined with the feedback from system users and paired with the use of extreme programming in the long-term system development plan to evolve the system from the electronic counting house system to be the virtual working place of the university as a first step for digital transformation. This bundle of the process prototype and extreme programming suggestions will be able to apply not only to the university but to any bureaucratic organization that has the problem with the delay of operation, the problem with the existing electronic counting house system, or may just want to transform itself to be digital.