THE MANAGEMENT PRACTICES OF RESIDENTIAL CONDOMINIUM BUILDING MANAGERS BASED ON THE FACILITY MANAGEMENT COMPETENCY FRAMEWORK

Abstract

This research aims to (1) study the competencies of building managers and (2) study the essential skills for operating high-rise residential condominiums (23 meters or more in height, or with more than 8 floors) according to the Condominium Act B.E. 2522 (1979) and low-rise buildings. A qualitative research method was used, with a sample group of residential condominium managers. Data was collected through in-depth interviews using interview questionnaires, note-taking, and audio recording. The data was then analyzed using content analysis. The research found that building managers play a crucial role in managing personnel, work systems, and building resources according to the 12 competency principles and work skills of building managers. Specifically, high-rise building managers prioritize competencies in risk management, strategic planning, and budget management. While low-rise building managers prioritize building systems maintenance, property management, and resident communication, high-rise building managers emphasize planning and management skills, problem-solving analysis, leadership, and decision-making. Low-rise building managers, on the other hand, prioritize communication and coordination skills, problem-solving analysis, and work planning. Both groups agree that negotiation skills, resource management, and technology utilization are crucial in the modern workplace. Furthermore, most building management challenges in both types of buildings relate to inter-departmental communication, personnel management, resident compliance, and utility systems. The study found that low-rise building managers prioritize interpersonal and technical skills, while high-rise building managers emphasize conceptual skills for strategic planning and risk management. This aligns with the concept of Katz (1995) that managers should integrate all three skill areas and is consistent with the principles of Facility Management.

Keywords: Facility Management, Facility Manager, Core Competencies, TFMA