WORK ATTITUDES THAT AFFECT THE WORK PERFORMANCE OF JUDICIAL PERSONNEL: A CASE STUDY OF JUDICIAL PERSONNEL IN SURAT THANI PROVINCE

Abstract

This research aimed to: 1) examine the level of work attitudes of judicial personnel in Surat Thani Province; 2) examine the level of work performance of judicial personnel in Surat Thani Province; 3) compare the work attitudes of judicial personnel in Surat Thani Province, classified by personal factors—namely gender, age, education level, personnel type, and income; and 4) investigate the work attitudes affecting the work performance of judicial personnel in Surat Thani Province. The sample consisted of 164 judicial personnel, selected through stratified random sampling. The research instrument was a questionnaire with an overall reliability coefficient of 0.964. Data were analyzed using frequency, percentage, mean, standard deviation, one-way ANOVA, and multiple regression analysis. The findings revealed that: (1) work attitudes overall were at a high level; (2) work performance overall was at a high level; (3) regarding the comparison of work attitudes classified by personal factors, gender and personnel type did not result in significantly different work attitudes, whereas age resulted in significant differences across all dimensions—job satisfaction, organizational commitment, satisfaction with technology use, and overall attitudes—with the 41-50 age group showing the highest attitudes; education level resulted in significant differences in three dimensions—organizational commitment, satisfaction with technology use, and overall attitudes—but not in job satisfaction, with the bachelor’s degree group scoring higher than the below-bachelor’s degree group in organizational commitment; and income resulted in statistically significant differences across all dimensions, with the group earning less than 15,000 baht showing the lowest attitudes in every dimension; and (4) the three dimensions of work attitude jointly predicted work performance at 84.2 percent (R² = .842), with satisfaction with technology use having the strongest influence, followed by job satisfaction and organizational commitment, respectively.

Keywords: Work Attitudes, Work Performance, Judicial Personnel