THE INFLUENCE OF MOTIVATIONAL FACTORS ON THE JOB PERFORMANCE OF CIVIL SERVANTS IN THE OFFICE OF THE PRIVATE EDUCATION COMMISSION (CENTRAL OFFICE)

Abstract

The objectives of this research were to: (1) examine the level of work motivation among civil servants in the Office of the Private Education Commission (Central Office); (2) investigate the level of job performance; (3) compare job performance according to personal factors; and (4) examine the motivational factors affecting job performance. This quantitative research employed a questionnaire as the research instrument. The sample consisted of 141 civil servants. The sample size was determined using Yamane's (1973) formula based on a total population of 217 civil servants. Subsequently, the number of civil servants in each of the seven organizational divisions was calculated as a percentage of the total population, and these proportions were used to proportionately allocate the sample to each division (Proportionate Allocation) to ensure that the sample reflected the population structure. Respondents within each division were then selected using convenience sampling. The questionnaire demonstrated high reliability with a Cronbach's Alpha coefficient of 0.976) Data were analyzed using descriptive statistics, Independent Samples t-test, One-way Analysis of Variance (One-way ANOVA), and Multiple Regression Analysis. The results revealed that the overall levels of work motivation and job performance were at the highest level. Personal factors including gender, age, and years of service significantly affected job performance, whereas educational level, position, and monthly income showed no significant differences. Moreover, motivational factors significantly influenced job performance and jointly explained 57.8 percent of the variance (R² = 0.578) at the .05 level of statistical significance. The findings suggest that enhancing employees' motivation through both motivational and hygiene factors can effectively improve job performance and organizational effectiveness in the public sector.

Keywords: Work Motivation, Job Performance, Civil Servants, Office of the Private Education Commission