The Development of Chatbot Application to Automatically Answer Questions of Learning Development Research for Graduated Students

Abstract

The objectives of this study were to examine the comprehension, challenges, and requirements of graduate students in conducting research on learning development, to create a chatbot application that can address inquiries from graduate students regarding research on learning development, and to investigate the level of satisfaction among graduate students with the chatbot application. The interviews with 5 instructors and 15 graduate students were conducted to investigate the comprehension, challenges, and requirements of the students. The chatbot application was specifically developed to tackle the challenges and requirements that were identified during the interviews. The study revealed that although the students understood the concept of learning development research, they lacked clarity regarding its methodology. The majority of individuals encountered challenges when initiating their study, doing information searches, and lacking comprehension of research technique, statistics, and data analysis. The chatbot application was developed to provide answers to students' inquiries regarding various aspects of research, including basic research, statistics and data analysis, research planning and beginning, research tool development and evaluation, research writing format and examples, as well as information searching and research publication. The satisfaction of 45 graduate students who had utilised the chatbot application was assessed and determined to be statistically significant, with an average rating of 4.55 and a standard deviation of 0.33.