THE CORRELATIVE FACTORS AFFECTING LOAN REPAYMENT OF CUSTOMERS AT THE BANK FOR AGRICULTURE AND AGRICULTURAL COOPERATIVES, KHON KAEN BRANCH, KHON KAEN
Keywords:
Loan customers, debt repayment, bank for agriculture and agricultural cooperativesAbstract
The research aimed to Factors related to debt repayment of customers of the Bank for Agriculture and Agricultural Cooperatives, Khon Kaen Branch, Khon Kaen Province. This is quantitative research. The sample group consisted of 357 loan customers of the Bank for Agriculture and Agricultural Co-operatives, Khon Kaen Branch, who are customers in the target area, comprising 4 sub-districts: Nonton, Samran, Sila, and Ban Kho in Khon Kaen Province. The research instrument was an interview schedule. Data were analyzed using the SPSS program with statistics including Descriptive Statistics (Mean) and Inferential Statistics (Chi-Square).
The research results found that personal factors and factors related to financial literacy have a statistically significant relationship with debt repayment. Particularly, loan customers with the ability to repay are mostly male, who play the role of the family's primary earner, despite having an education level lower than primary school and a marital status of 'separated'. Furthermore, the key factor that promotes repayment ability is having basic financial literacy, which leads to a positive financial attitude that views debt repayment as essential. This results in financial behavior, namely, the loan customers' knowledge of financial planning, which in turn leads to the relationship with debt repayment.
This research indicates a guideline for developing the credit services of financial institutions to be more effective. It can be used to inform policymaking for solving debt problems specific to customer groups and to provide flexible assistance to accommodate the impacts of uncontrollable external factors, whether from the banking, economic, political, or environmental sectors.
Downloads
References
Bank for Agriculture and Agricultural Cooperatives. (2023). Sustainability Development Report, Fiscal Year 2023. Bank for Agriculture and Agricultural Cooperatives. https://www.baac.or.th/file-upload/017756-Sustainability Performance Report FY 2023.pdf. (in Thai)
Bank of Thailand. (2024). Credit Conditions Survey Report: Quarter 2, 2024. Bank of Thailand. https://www.bot.or.th/content/dam/bot/documents/th/thai-economy/econ publication/credit conditions-report/LoanSurvey-TH-2567-Q2.pdf. (in Thai)
Imsuk, S. (2018). Factors affecting to the credit default for the loan of the Land Bank Administration Institute (Public Organization) [Master’s Thesis, Thammasat University]. (in Thai)
Karin, K. (2022). Factors Influencing Household Debt Burden During the COVID-19 Situationof Farmers in Sakaeprong Sub-district, Buriram Province. Journal of Multidisciplinary in Humanities and Social Sciences, 5(2), 458-472. (in Thai)
Klinkajon, K. (2023). factors affecting loan default: the case of bank for agriculture and agriculture cooperative, mae wong branch, mae wong district, nakhon sawan province [Master’s Thesis, Naresuan University] (in Thai)
Kritlertkul, C. (2021). financial knowledge, financial motivation and financial attitude affecting to financial behavior and saving pattern and investment pattern in the situation covid-19 crisis case study: exclusive customers of bank B plc., district nakhonpathom1 [Master’s Thesis, Silpakorn University]. (in Thai)
Kwanmuang, R. (2021). The Effect of Financial Literacy on Thai Government Teachers andEducationPersonnel towards Debt Problems in Bangkok. Journal of Management Science Chiangrai Rajabhat University , 16(1), 9-10. (in Thai)
Limthong, S., & Natiniyom, P. (2023). Attitudes of Ministry of Defence Officials on the Investment Level and Type of Investment on the Government Pension Fund. Procedia of Multidisciplinary Research, 1(5), 10.
Maboon, P & Suriya, P. (2016). Factors affecting non-debt repayment of members of Phuwiang Agricultural Cooperative, Khon Kaen province. Khon Kaen Agriculture Journal, 44(4), 606-614. (in Thai)
Maneeprom, K. (2021). How financial literacy affects retirement financial planning by military officials working in the directorate of personnel [Independent Study, Master’s Degree, Thammasat University]. (in Thai)
Nuchpum, W. (2014). Factors Affecting Commercial Bank Credit Card Payment in Bangkok. [Master’s Thesis, Dhurakij Pundit University]. (in Thai)
Pantanom, C & Ramanust, S. (2021). Factors Affecting the Default Payment: A Case Study of Supreme Samsen Co., Ltd. western university research journal of humanities and social science, 7(3), 1-12. (in Thai)
Piusan, K., & Nakbanleng, P. (2021). Factor affecting the solvency of farmer in Chondaen Phetchabun. In Nakhon Ratchasima College. Towards a New Normal Life with Health and Service Research. The 18th National Academic Conference, Nakhon Ratchasima College. (pp. 521–522). (n.p.). (n.d.). (in Thai)
Raungsakul, A., Puripunpinyoo, A., & Rodsomboon, S. (2022). Factors Affecting Debt Repayment Ability of Borrower Members of Phayuha Khiri Agricultural Cooperative Limited Nakhon Sawan Province. Journal of Social Science for Local Rajabhat Mahasarakham University, 7(2), 20-29. (in Thai)
Rattanaphan, S and Wiriyakitjar, R. (2024). A Study Practice for Decrease of Non-Performing Loan (NPLs) of Government Housing Bank, Debt Managent at the Chonburi Area. Academic and Research Journal, North-Eastern University, 14(1), 148-161. (in Thai)
Somtua, W. (2015). Factors Affecting the Outstanding Debt on Government Policy Loan of The Government Saving Bank, Chana Branch, Songkhla Province [Master’s Thesis, Prince of Songkla University]. (in Thai)
Suwanphum, P. (2012). Factors Affecting Customer Decision on the Usage of Loan Service of Small and Medium Enterprise Development Bank of Thailand (SME BANK) [Master’s thesis, Rajamangala University of Technology Thanyaburi]. (in Thai)
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Journal of interdisciplinary in Social Sciences and Education
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
This article is published under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0), which allows others to share the article with proper attribution to the authors and prohibits commercial use or modification. For any other reuse or republication, permission from the journal and the authors is required.
