The Service Quality of the Chacheongsoa Provincial Commerce Office

Abstract

          This research purpose to study 1) the service quality of the Chacheongsoa Provincial Commerce Office 2) Comparison the Service Quality of the Chacheongsoa Provincial Commerce Office classified by gender and education level. The population were people receive service      by the office totally 136 persons. The instrument used for collecting the data was 5 rating scale questionnaire. The statistics used for analyzing the collected data were frequency, percentage, mean standard deviation t-test and F-test. The study results as follow :

        1. The service quality of the Chacheongsoa Provincial Commerce Office in overall and each aspect was at high level arranged mean scores from the highest to the lowest mean were knowledge and skills, Factual service, understand and intimate, friendship, communicate, safety, trust, appreciate, satisfy and readiness , believable respectively. 

      2. Comparison the Service Quality of the Chacheongsoa Provincial Commerce Office classified by gender and education level were statistically different.