A A Development of Chatbot System for Academic Service

Abstract

The objectives of this research were 1. to develop a chatbot system for academic service, 2. to evaluate the effectiveness of a chatbot system for academic service. The chatbot system had designed thought researching academic service. Subsequently, the application is used to design for providing the advice academic service. The application of the line messaging API service integrated with dialogflow platform that has natural language processing capabilities is done.
The sample group of this research consisted of 150 students at graduate level at King Mongkut's University of Technology North Bangkok by using specific sample methodology. The results of the efficiency evaluation of the automatic response system found that the aspect of real-time was very high, with the highest mean value of 4.73 and a standard deviation of 0.52. The second is the user-friendly format of the application, equal to 4.56, and a standard deviation of 0.50. Lastly, the least is the font size and color, that is appropriate, equal to 4.23 with a standard deviation of 0.77.