Development for Outsourcing Business Management Model to Increase Competitive Advantage

Abstract

The objectives of this research were 1) to study the elements of outsourcing business management to increase competitive advantage 2) to develop a management model for outsourcing services business to increase competitive advantage and 3) to develop a manual for managing outsourcing services business to increase competitive advantage. The subjects used in the research were senior executives and entrepreneurs in outsourcing services. 404 people Research tools include interviews and questionnaires. Statistics used to analyze data include: Average and standard deviation Exploratory factor analysis .
The results of the research showed that the business management model of outsourcing to enhance competitiveness consists of 9 elements as follows: 1) Outsourcing business management, 2) Understanding the business, 3) Targeting in marketing, 4) Success sharing, 5) Operational excellence, 6) Unity, 7) Responsibility, 8) Controlling the Information system and reporting, 9) Employee engagement. The assessment results by experts concluded that the management model of outsourcing services business to increase competitiveness. It is suitable to a large extent and has the possibility of implementation at the highest level. The results of the assessment of the manual on business development guidelines for outsourcing services to enhance competitiveness. In conclusion, the developed manual is the most appropriate and has the highest level of application possibilities.