The Development of Student Support System Model for Caring and Assisting to Enhance 21st Century Learning Skills of Students in the Secondary Educational Service Area Office Surat Thani Chumphon

Abstract

This research aimed to: 1) examine the current implementation of the student support system in schools under the Secondary Educational Service Area Office Suratthani Chumphon; 2) develop a management model for the student support system to enhance student quality in the 21st century; and 3) assess the appropriateness and feasibility of the developed model. The study employed a three-phase Research and Development (R&D) approach: Phase 1 involved a survey of 661 students, teachers, and educational personnel using questionnaires and interviews; Phase 2 focused on model development, drawing input from 8 educational experts and 9 qualified seminar participants; and Phase 3 evaluated the model using assessments from 15 experts and stakeholders regarding its appropriateness, feasibility, and applicability. Quantitative data were analyzed using mean and standard deviation, while qualitative data were analyzed through content analysis.

The findings revealed that: 1) the overall implementation of the student support system was at a moderate level, with the highest average score in student development and promotion, followed by referral, prevention and intervention, screening, and individual student understanding, respectively; 2) the developed management model comprised principles, objectives, components, procedures based on the PDSA cycle, and success conditions. Its goal was to promote holistic student development, encourage multi-sectoral participation, and emphasize six key 21st-century skills: learning, thinking, communication, problem-solving, technology use, and life skills; and 3) the model was found to be highly appropriate and feasible in all aspects, with the highest average scores in accuracy and comprehensiveness, followed by suitability, feasibility, and usefulness. Experts agreed that the model is practical and applicable in school contexts and can effectively enhance student quality in the 21^st century.