Buddhist Principles of Promote Application the Quality of Public Service of Chang Phueak Police Station Muang Chiang Mai District

Abstract

The purpose of this research article is threefold: firstly, to examine the extent to which the quality of public service is being promoted at Chang Phueak Provincial Police Station in Mueang Chiang Mai District, Chiang Mai Province; secondly, to investigate the relationship between Buddhist principles and the promotion of public service quality; and thirdly, to provide recommendations for enhancing the quality of public service. This study employs a mixed methods approach, combining quantitative and qualitative research methods. The quantitative component involves a sample group of 384 individuals who have received services from Chang Phueak Police Station, with data collected through a questionnaire and analyzed using statistical techniques such as frequency, percentage, mean, and standard deviation. The qualitative component involves in-depth interviews with 10 key informants, with data analyzed using descriptive content analysis techniques.

The study's findings revealed the following: 1) The level of promoting the quality of public service at Chang Phueak Provincial Police Station in Mueang Chiang Mai District, Chiang Mai Province, including the Sangha Vatthu Principles 4, is consistently at the highest level. Additionally, the overall promotion of the quality of public service in all 5 areas is also at the highest level. 2) There is a significant positive relationship between the Principles of Sangha Vatthu 4 and the promotion of the quality of public service, with a high level of statistical significance at the 0.01 level. 3) The recommendations for guidelines suggest that officials should be encouraged to possess knowledge and expertise in each aspect of service. Staff should also be encouraged to have excellent service skills and create a positive impression of service. Furthermore, it is important to promote the provision of service facilities such as designated seating areas, access to drinking water, television, and free Wi-Fi signal service. Staff should be motivated to provide clear explanations of service procedures, easily understandable answers to questions, and handle service requests with care.