Development of Information Resource Services for Users at Wittayapatthana Library, Faculty of Education, Mahasarakham University

Abstract

This research aimed to: 1) investigate users' opinions toward the information resource services of Wittayapatthana Library, Faculty of Education, Mahasarakham University, and 2) explore guidelines for the development of information resource services at Wittayapatthana Library, Faculty of Education, Mahasarakham University. The sample consisted of 400 users of the Wittayapatthana Library in the 2025 academic year, obtained through accidental sampling from actual library visitors. The research instrument used for data collection was a questionnaire. The statistics used for data analysis were percentage, mean, and standard deviation.

          The results found that :

1. The Overall, the users' opinions regarding the information resource services of the Wittayapattana Library, Faculty of Education, Mahasarakham University, were at a high level (=4.27, S.D.=0.16). When considering each aspect individually, it was found that all aspects were rated at a high level. The highest rated aspect was service personnel (=4.37, S.D.=0.81), followed by premises and facilities (=4.36, S.D.=0.78), service points ( =4.25, S.D.=0.86), service processes and procedures (=4.24, S.D.=0.80), and library information resources (=4.01, S.D.=0.78), respectively.

                2.Guidelines for the development of information resource services at Wittayapatthana Library, Faculty of Education, Mahasarakham University, should focus on increasing and updating information resources to ensure they are up-to-date and sufficient for user needs. This involves developing database and information technology systems for greater efficiency, improving the performance of computer equipment and internet networks, increasing the number of staff during peak hours, and enhancing public relations systems to thoroughly reach users. Furthermore, service areas, seating, and various facilities should be improved to be adequate and appropriate. These measures will ultimately elevate service quality and effectively meet user needs in the digital era.