Information Perception for Accessing Public Services among Residents in Bang Si Thong Subdistrict Municipality Bang Kruai District Nonthaburi Province: A Case Study of Pruksa Village 22

Abstract

The purpose of this research is to (1) study the level of public awareness of information for accessing public services in the Bang Si Thong Subdistrict Municipality and (2) compare the awareness of information for accessing public services among the residents of Bang Si Thong Subdistrict Municipality, Bang Kruai District, Nonthaburi Province, classified by personal factors. The sample used in this research consisted of 220 residents from the Pruksa Village 22. The research instrument was a questionnaire, and data analysis was conducted using computer software, including percentages, means, standard deviations, and hypothesis testing with Independent Sample t-tests, as well as comparing relationships among samples greater than two groups using One-Way ANOVA. The findings revealed that: 1) the level of public awareness of information for accessing public services in the Bang Si Thong Subdistrict Municipality was overall at a low level. When considered by aspect, it was found that the interpersonal media had the highest average, followed by visual media, written media, and audio media, respectively. 2) The results of hypothesis testing showed that occupation and monthly income were factors that significantly affected the awareness of information in all aspects (p < 0.05). Education level significantly influenced overall awareness and the aspect of written media. For the gender factor, significant differences were found only in the visual media aspect, while the age factor showed significant differences only in the written and audio media aspects. Gender and age did not affect overall awareness of information.