Quality of Legal Services to Service Users of the Office of the Attorney General Protects the Rights and Provides Legal Assistance and Execution in Phayao Province

Abstract

The purposes of this research article were 1) to study the quality of legal services to those receiving the services of the Office of the Attorney General  Protects the Rights and Provides Legal Assistance and Execution in Phayao Province; 2) to study the relationship between Sangahavatthu and the quality of legal services; and 3) to study problems, obstacles, and making suggestions for guidelines to develop legal services. This was a mixed methods research. Quantitative research was used by distributing questionnaires from the sample group used in the research, namely 307 people who received the services of the Office of the Attorney General Protects the Rights and Provides Legal Assistance and Execution in Phayao Province, and the qualitative research method was used by in-depth interviews, 9 persons. The results of the research found that 1) the level of quality of legal services in all 5 areas, overall, was at a high level ( = 4.20,S.D.=0.59); 2) the relationship between Sangahavatthu and the quality of legal services, overall, had a very high level of positive relationship (r=.935**). Obstacles found that 1) there were not enough legal service personnel; 2) the Office of the Attorney General  Protects the Rights and Provides Legal Assistance and Execution in Phayao Province had relatively little space for facilitation; 3) there were not enough staff, causing delays in providing services; 4) there was a lack of personnel with legal knowledge and experience and insufficient modern service provision; 5) there was a recommendation of details of the process of using services that did not meet the needs of the people and did not understand the consultation. Suggestions found that 1) personnel who were appropriate, knowledgeable, and skilled in legal matters should be recruited, 2) the area should be managed to facilitate those receiving services, 3) procurement of  enough personnel with legal knowledge to avoid delays and speed up service delivery; 4) there should be enough personnel with legal knowledge to avoid delays and speed up service delivery; and 5) officials should provide clear instructions and explain the details of the steps for using the service and provide accurate advice.