Performance Using Information Technology of Subdistrict Administrative Organization personnel in Mae Charim District, Nan Province

Abstract

The purposes of this research article were 1) to study the level of performance using information technology of Subdistrict Administrative Organization personnel in Mae Charim District, Nan Province;  2) to compare performance using information technology of Subdistrict Administrative Organizations personnel in Mae Charim District classified by personal factors; and 3) to propose the development of performance using information technology of Subdistrict Administrative Organizations personnel in Mae Charim District. This was the mixed-methods research, namely quantitative and qualitative research.  The conceptual framework was Peterson and Plowman's theory of performance in four dimensions: (1) work quantity aspect; (2) work quality aspect; (3) cost-effectiveness aspect; and (4) speed aspect. The population consisted of 165 Subdistrict Administrative Organization personnel in Mae Charim District. The sample size was calculated using Taro Yamane's formula, totaling 117 people with a reliability of 0.962. Data were collected and analyzed using basic statistics, namely percentages, frequency, means, and standard deviations. In-depth interviews were used with 10 key informants. Data were analyzed using descriptive content analysis. The results of the research found that 1) overall, performance using information technology was at a high level (= 4.42) in all aspects, including workload, quality, cost-effectiveness, and speed; 2) a comparison of personnel opinions based on individual factors revealed that gender, age, education, and position did not affect their opinions on performance. However, income and length of employment did affect their opinions on performance; 3) guidelines for efficiency development using Iddhipadadhamma should utilize information technology to increase speed, accuracy, and reduce errors in work. Technology appropriate for the task should be selected. Selecting the appropriate technology for the task will lead to job satisfaction and motivation to learn new technologies, practice, persevere, and develop oneself to become proficient, continually develop knowledge and skills in its use, monitor performance, and consider data security to meet organizational needs and lead to success.