The Development of Public Services According to Sangahavatthu in Damrongtham Center, Bang Pla Ma District, Suphan Buri Province

Abstract

The objectives of this research article were 1) to study the level of satisfaction in providing services to the people according to Sangahavatthu of Damrongtham Center; Bang Pla Ma District, Suphan Buri Province; 2) to compare the level of satisfaction in providing services to the people according to Sangahavatthu of Damrongtham Center Bang Pla Ma District, Suphan Buri Province classified by personal factors; and 3) to propose guidelines for providing services according to Sangahavatthu of Damrongtham Center, Bang Pla Ma District, Suphan Buri Province. For quantitative research, the questionnaire was administered to a sample of 398 people using stratified random sampling. In terms of qualitative research, in-depth interviews with key 9informants was conducted by collecting data by means of distributing questionnaires and interviews. The results of the research found that 1) the level of people satisfaction towards the services according to Sangahavatthu of Damrongtham Center, Bang Pla Ma District, Suphan Buri Province as a whole was at a high level (= 4.15, S.D.=0.867). When considering each aspect, it wat found that the aspect with the highest average was Atthacariya side (= 4.21, S.D.=0.858), followed by Dana aspect (= 4.20, S.D.=0.858), and the side with the lowest average was Samanattata aspect (= 4.04, S.D.=0.891); 2) the results of comparing people satisfaction classified by personal factors found that people with different genders, ages, education levels, occupations, and average monthly incomes had not satisfaction with providing services according to Sangahavatthu; and 3) guidelines for providing services according to Sangahavatthu of t Damrongtham Center, Bang Pla Ma District, Suphan Buri Province found that 3.1) the aspect of Dana should be giving knowledge, understanding, explaining various advice, sacrificing time, 3.2) the aspect of Piyavaca should be to use speech that was sweet, gentle, and speaking with sincerity, 3.3) in the aspect of Atthacariya, you should volunteer to help, solve various problems with enthusiasm, think primarily about the suffering of the people, and 3.4) the aspect of Samanattata should be provided equally without discrimination.