HARUETAITAWON , N. Factors Influencing Customer Loyalty in Modern Retail: A Case Study of Big C and Lotus’. Service, Leisure, Sport, Tourism & Education, [S. l.], v. 2, n. 1, 2023. Disponível em: https://so09.tci-thaijo.org/index.php/BTSMM/article/view/1250. Acesso em: 28 aug. 2026.